What is Emergency Ride Home (ERH) for Transit?
The CommuteInfo Emergency Ride Home (ERH) service is designed to provide a contingency option for eligible, registered MMVTA transit commuters in the event of an unexpected personal or family emergency, personal illness, unscheduled overtime, or other eligible event.
The CommuteInfo ERH service is available to eligible transit commuters who are registered with the CommuteInfo program and have a MMVTA Monthly Pass that is valid on the day that the ERH is needed.
What is the ERH Transit Pilot Project?
The ERH Transit Pilot Project will start on July 1, 2010 and run for 1 year (through June 30, 2011) allowing qualified riders of MMVTA to utilize CommuteInfo’s ERH service. The ERH Transit Pilot Project is an extension of CommuteInfo’s ERH program that’s already in effect for vanpoolers, carpoolers, bikepoolers who are registered with CommuteInfo.
Who’s Eligible?
Eligibility by Employment Status: Full Time employees, Part Time employees, Full Time Students, Volunteers and Part Time Students.
Eligibility by Trip Purposes: From work to home, From work to hospital/doctor’s office, From work to school or daycare (e.g., pick-up sick child) with 1 stop allowed. (e.g., from work to doctor’s office to home)
What are the reason to use ERH?
1. Unscheduled overtime or late meeting (i.e., no advance warning)
2. Sickness or accident of immediate family member (child, spouse, parent)
Sorry, the ERH service cannot be used for working late without a supervisor’s request, weather emergencies,
or any type of building closings or evacuations or acts of God. The ERH program is for unexpected emergencies
and unexpected overtime only. ERH may not be used for personal errands, previously scheduled appointments,
or business-related travel.
How do I register FOR the ERH TRANSIT PILOT?
Each MMVTA transit passenger must complete a Commuter Profile in order to be registered with CommuteInfo.
Your Commuter Profile can be completed online at CommuteInfo.org or by calling 1-888-819-6110.
What do I do when I need an Emergency Ride Home?
The commuter simply makes arrangements to get themselves home.To qualify for reimbursement the transit
commuter must be pre-registered with CommuteInfo and have a MMVTA Monthly pass that is valid on the day the
ERH is needed.
The reason for the ERH must also fall within the program guidelines. The commuter can check the list of suggested
resources for help in identifying a provider, but the commuter can also choose a provider not on the list. The commuter
then arranges for a ride, pays and gets a receipt. Then, within 30 days of the ride, the commuter submits the refund
application and receipt to CommuteInfo.
Refund applciations can be found at CommuteInfo.org or requested by calling 1-888-819-6110.
Will I be reimbursed for all ERH cost?
The maximum number of trips that will be reimbursed annually is 4 per registered commuter OR up to a total of $100
worth of trips (annually). The ERH Transit Pilot will operate from July 1, 2010 thru June 30, 2011. Before the Pilot is
scheduled to end, all registered MMVTA riders will be notified if the program will continue after the pilot year.
Which documents are required to submit a refund application?
1. Completed refund application for transit passengers
(The refund application is available at CommuteInfo.org or by calling 1-888-819-6110).
2. Copy of receipt of payment for emergency ride taken.
3. Copy of valid MMVTA Monthly Pass.
Helpful Hints for Transit Passengers
Remember, it’s too late to learn how CommuteInfo’s ERH program works once an emergency has arisen.
MMVTA passholders must be registered with CommuteInfo prior to using the ERH program. Familiarize yourself
with the acceptable conditions for which you can receive reimbursement for an Emergency Ride Home. Also, it is
recommended that you identify one or several possible ERH providers for your commute in advance, and keep their
contact information in a handy place, such as your wallet.
Emergency Ride Home Suggested Provider List
This list is provided to you as a resource in case you need to schedule an Emergency Ride Home. You are NOT
required to use a vendor on this list; you can use any vendor of your choosing. Just keep in mind that you will need to
pay for your ride at the time you take it, get a receipt and submit your refund application within 30 days.
Access Transportation
Available Daily: 8 AM – 5 PM
412-562-5353
For those rides starting in Allegheny County and ending within 2 miles outside of Allegheny County
(this location can be your final destination or where you meet transit/or another ride). If the ERH trip is made by Access,
the commuter will not pay for their trip at the time it is taken. Access will bill CommuteInfo directly for the ride and the
commuter will still be required to submit a refund application for the ride. If the ride is not eligible under the ERH guidelines
and/or the refund application is not submitted, Access will then bill the commuter directly for the cost of the ride.
Rental Cars
A&A Auto Rental: 412-452-5970
A to Z Auto Rental: 412-882-4888
Avis: 412-261-0540
Budget: 1-800-527-0700
Dollar: 1-800-800-4000
Econo Car: 412-322-5006
Enterprise: 1-800-736-8222
Hertz: 1-800-704-4473
National: 1-888-868-6207
Snappy: 412-621-9148
Thrifty: 1-800-847-4389
Taxi Companies
Checker Cab: 412-381-5600
Classy Cab: 412-322-5080
Cranberry Taxi: 724-776-3050
People’s Cab: 412-441-3200
Yellow Cab: 412-664-5600
or 412-321-8100
J.B. Taxi: 724-658-1444
or 724-266-6666
White Line Taxi: 724-785-8080
Tri County Access: 724-379-6802
Carsharing
Zipcar Pittsburgh 412-475-5909
(Membership-based)
