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What is Emergency Ride Home (ERH) for Transit?
The CommuteInfo Emergency Ride Home (ERH) service provides reimbursement for eligible transit riders to get home in the event of an unexpected personal or family emergency, personal illness, unscheduled overtime, or other eligible event.
Eligible transit commuters are registered with the CommuteInfo program and have a MMVTA multi-trip pass (10 Trip Book of Tickets or Monthly Pass) that is valid on the day that the ERH is needed.
In the event of an emergency, the commuter simply arranges for the ride home, pays, and obtains a receipt. Then a refund application and copy of the receipt are submitted to CommuteInfo for processing and reimbursement.
What is the ERH Transit Pilot Project?
The ERH Transit Pilot Project began on July 1, 2010 and will run for 1 year (through June 30, 2011) allowing qualified riders of MMVTA to utilize CommuteInfo’s ERH service.
Eligibility by Employment Status: Full and Part Time employees, Full and Part Time
Students and Volunteers.
Eligibility by Trip Purposes: From work to home, From work to hospital/doctor’s office, From work
to school or daycare (e.g., pick-up sick child) with 1 stop allowed. (e.g., from work to doctor’s office to home)
What are the reason to use ERH?
1. Unscheduled overtime or late meeting (i.e., no advance warning)
2. Sickness or accident of immediate family member (child, spouse, parent)
ERH service cannot be used for working late without a supervisor’s request, weather emergencies, or
any type of building closings or evacuations or acts of God.
The ERH program is for unexpected emergencies and unexpected overtime only. ERH may not be used
for personal errands, previously scheduled appointments, or business-related travel.
How do I register FOR the ERH TRANSIT PILOT?
Each MMVTA transit passenger must complete a Commuter Profile in order to be registered with CommuteInfo.
Your Commuter Profile can be completed online using the form BELOW, visiting, CommuteInfo.org or
by calling 1-888-819-6110.
What do I do when I need an Emergency Ride Home?
The commuter simply makes arrangements to get themselves home.To qualify for reimbursement the transit
commuter must be pre-registered with CommuteInfo and have a MMVTA Monthly pass or 10 Trip Book of Tickets
valid on the day the ERH is needed.
The reason for the ERH must also fall within the program guidelines. The commuter can check the list of suggested
resources for help in identifying a provider, but the commuter can also choose a provider not on the list. The commuter
then arranges for a ride, pays and gets a receipt. Then, within 30 days of the ride, the commuter submits the refund
application and receipt to CommuteInfo.
Refund applications can be found by
CLICKING HERE, visiting
CommuteInfo.org or requested by calling 1-888-819-6110.
Will I be reimbursed for all ERH cost?
The maximum number of trips that will be reimbursed annually is 4 per registered commuter OR up to a total of $100
worth of trips (annually). The ERH Transit Pilot will operate from July 1, 2010 thru June 30, 2011. Before the Pilot is
scheduled to end, all registered MMVTA riders will be notified if the program will continue after the pilot year.
Which documents are required to submit a refund application?
1. Completed refund application for transit passengers (The refund application is available by
visiting CommuteInfo.org or requested by calling 1-888-819-6110)
2. Copy of receipt of payment for emergency ride taken.
3. Copy of valid MMVTA Monthly Pass or 10 Trip Ticket.
Helpful Hints for Transit Passengers
Remember, it’s too late to learn how CommuteInfo’s ERH program works once an emergency has arisen.
MMVTA passholders must be registered with CommuteInfo prior to using the ERH program. Familiarize yourself
with the acceptable conditions for which you can receive reimbursement for an Emergency Ride Home. Also, it is
recommended that you identify one or several possible ERH providers for your commute in advance, and keep their
contact information in a handy place, such as your wallet.
Emergency Ride Home Suggested Provider List
This list is provided to you as a resource in case you need to schedule an Emergency Ride Home. You are NOT
required to use a vendor on this list; you can use any vendor of your choosing. Just keep in mind that you will need to
pay for your ride at the time you take it, get a receipt and submit your refund application within 30 days.
Available Daily: 8 AM – 5 PM
For those rides starting in Allegheny County and ending within 2 miles outside of Allegheny County
(this location can be your final destination or where you meet transit/or another ride). If the ERH trip is made by Access,
the commuter will not pay for their trip at the time it is taken. Access will bill CommuteInfo directly for the ride and the
commuter will still be required to submit a refund application for the ride. If the ride is not eligible under the ERH guidelines
and/or the refund application is not submitted, Access will then bill the commuter directly for the cost of the ride.
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