These
procedures cover all complaints filed under Title VI of the Civil
Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973,
and the Americans with Disabilities Act of 1990, for alleged
discrimination in any program or activity administered by the Mid
Mon Valley Transit Authority (MMVTA).
These procedures do not deny the right of the complainant to file
formal complaints with other State or Federal agencies or to seek
private counsel for complaints alleging discrimination. Every
effort will be made to obtain early resolution of complaints at
the lowest level possible. The option of informal mediation
meeting(s) between the affected parties and the MMVTA may be
utilized for resolution. Any individual, group of individuals or
entity that believes they have been subjected to discrimination
prohibited under Title VI and related statutes may file a
complaint.
The following measures will be taken to resolve Title VI
complaints:
1.) A formal complaint must be filed within 180 days of the
alleged occurrence.
Complaints shall be in writing and signed by the individual or
his/her representative, and will include the complainant’s name,
address and telephone number; name of alleged discriminating
official, basis of complaint (race, color, national origin, sex,
disability, age, limited English), and the date of alleged act(s).
A statement detailing the facts and circumstances of the alleged
discrimination must accompany all complaints.
The MMVTA strongly encourages the use of the following Title VI
complaint form when filing official complaints:
Click here for Title IV Complaint Form (pdf)
Note: To view and print the
MMVTA Title IV Complaint Form you'll need Adobe
Acrobat reader.
To download a free copy of Adobe Acrobat reader
click here.
The preferred method is to
file your complaint in writing using the Title VI Complaint Form,
and sending it to:
Title VI Coordinator
MMVTA
1300 McKean Ave.
Charleroi, PA 15022
2.) In the case where a
complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the
MMVTA Title VI Coordinator. Under
these circumstances, the complainant will be interviewed, and the
MMVTA Title VI Coordinator will assist the Complainant in
converting the verbal allegations to writing.
3.) When a complaint is
received, the Title VI Coordinator will provide written acknowledgment to the
Complainant, within ten (10) days by registered mail.
4.) If a complaint is
deemed incomplete, additional information will be requested, and the Complainant will be provided 60 business days to submit
the required
information. Failure to do so may be considered good cause for a
determination
of no investigative merit.
5.) Within 15 business days from receipt of a complete complaint,
the MMVTA will determine its jurisdiction in pursuing
the matter and whether the complaint has
sufficient merit to warrant investigation. Within five (5) days of
this decision, the
Executive Director or his/her authorized designee will notify the
Complainant and
Respondent, by registered mail, informing them of the disposition.
a. If the decision is not to investigate the complaint, the
notification shall specifically state the reason for the decision.
b. If the complaint is to be investigated, the notification shall
state the grounds of the MMVTA’s jurisdiction, while informing the parties that
their full cooperation will be required in gathering additional
information and
assisting the investigator.
6.) When the MMVTA does not have sufficient jurisdiction, the
Executive Director
or his/her authorized designee will refer the complaint to the
appropriate State or
Federal agency holding such jurisdiction.
7.) If the complaint has investigative merit, the Executive
Director or his/her
authorized designee will instruct the Title VI Coordinator to
fully investigate the complaint. A complete investigation will be
conducted, and an investigative report will be submitted to the
Executive Director within 60 days from receipt of the complaint.
The report will include a narrative description of the incident,
summaries of all persons interviewed, and a finding with
recommendations and conciliatory measures where appropriate. If
the investigation is delayed for any reason, the Title VI
Coordinator will notify the appropriate authorities, and an
extension will be requested.
8.) The Executive Director or his/her authorized designee will
issue letters of
finding to the Complainant and Respondent within 90 days from
receipt of the
complaint.
9.) If the Complainant is dissatisfied with the MMVTA’s
resolution of the complaint,
he/she has the right to file a complaint with the:
Federal
Transit Administration
Region 3
1760 Market Street
Suite 500
Philadelphia, PA 19103-4124
Telephone: (215) 656-7100
Fax: (215) 656-7260